Terms of Service

Scope of service

Victoria Chudleigh-Emson provides evidence-based dietetic care as a Registered Dietitian regulated by the Health and Care Professions Council, and professional coaching. Coaching is not therapy, counselling or psychological treatment. Dietetic advice does not replace the care of your GP or specialist.

Medical responsibility

Nutritional and coaching support is provided alongside, not instead of, your medical care. You remain responsible for informing your GP of any relevant changes. If urgent or worsening symptoms arise, contact your GP or NHS 111. Prescribed medication should never be altered without medical supervision.

Cancellation and rescheduling policy

VCE Consulting understands that sometimes plans change. If you need to cancel or rearrange an appointment, please give at least 24 hours’ notice wherever possible.

Complimentary discovery calls can also be cancelled or rearranged. If you can no longer attend, please let VCE Consulting know as soon as possible so that the appointment can be offered to someone else.

If you cancel or rearrange a paid appointment with less than 24 hours’ notice, VCE Consulting reserves the right to charge up to 50% of the appointment fee. This will be considered on an individual basis. VCE Consulting understands that genuine emergencies and unexpected circumstances can happen.

If you do not attend an appointment and have not contacted VCE Consulting, a charge of up to 50% of the appointment fee may apply.

If VCE Consulting needs to cancel or rearrange your appointment, VCE Consulting will give you as much notice as possible and offer an alternative appointment. If you have already paid and an alternative cannot be agreed, you will receive a refund.

Your 14-day cancellation rights

When you book a consultation online, you may have a legal right to cancel your booking within 14 days.

You do not have to wait 14 days before having your appointment. If you would like your consultation to take place during this 14-day period, VCE Consulting will ask you to confirm that you would like the service to begin before the cancellation period has ended.

Once a service has been fully provided, you may lose your right to cancel it under the 14-day cooling-off rules.

If you cancel during the 14-day period before the service has been fully provided, you may still be entitled to a refund. However, you may need to pay for any part of the service that has already been provided.

For bookings within the 14-day cooling-off period

Where appropriate, clients booking an appointment within 14 days of making their booking will be asked to confirm:

I would like my consultation to take place within the 14-day cooling-off period and understand that my cancellation rights may be affected once the service has begun or been completed.

Fees and payment

Discovery calls are free of charge and carry no obligation. Fees and package details are shared with you after your discovery call and are set out in your client portal, so you can see exactly what is included before deciding whether to go ahead. Payment terms are agreed before any sessions are booked.

Confidentiality

Everything discussed is treated confidentially, subject to the professional and legal exceptions that apply to all regulated healthcare practitioners, principally where there is a risk of serious harm, or where disclosure is required by law.

Your commitment

Progress depends on your active participation. You are responsible for the choices you make and the actions you take. No specific outcome, health result or weight change is guaranteed.

Concerns and complaints

Please raise any concern directly in the first instance so it can be resolved. As an HCPC-registered professional, Victoria is also subject to the HCPC standards of conduct, performance and ethics.

If you wish to make a formal complaint, the full complaints procedure sets out how to do so, what happens next, and the professional routes available through the HCPC and the Association for Coaching.

Governing law

These terms are governed by the law of England and Wales.

Last updated: 28 September 2026